Working with us: vendor file
This is the vendor file for WhereNext DMC, a luxury destination management company (DMC) in Colombia and Peru. It is for travel advisors, tour operators, and procurement teams who want to do due diligence before working with us. It sets out our legal entities and tourism registrations, our insurance, our payment and cancellation terms, how we vet suppliers, how we handle your guests' information, and how we support travelers in an emergency. You can check each registration yourself in the official registry for its country.
On this page
How to verify WhereNext DMC
You can check us yourself. In Colombia, search the company's name or tax number (NIT) in the national tourism registry, the RNT, and confirm its status is active. In Peru, search the company's tax number (RUC) or legal name in the MINCETUR directory of qualified tourism service providers. Each company's legal name, registration number and the date we last checked it are listed below. Ask us for the insurance certificate; the policy details are listed with their dates.
Legal entities
Each local company is its own legal entity. Parent company: WhereNext, Inc.
| Item | Colombia | Peru | USA |
|---|---|---|---|
| Legal name | WHERENEXT TRAVEL S.A.S. | WHERENEXT TRAVEL PERU S.A.C. | WhereNext, Inc. |
| Legal representative | Angelika Köhler | Fiorella Freyre | Gregg Bleakney |
| Tax number | NIT 901470098-5 | RUC 20614378701 | US EIN, on request |
| Tourism registration | RNT No. 204473, Agencia de viajes operadora. RNT number assigned April 4, 2024; valid until March 31, 2027. | Operador de Turismo, Constancia N° D000328-2025-MML-GDE-ST, issued July 2, 2025 (PDF) by the Municipalidad Metropolitana de Lima. | Not applicable (parent company) |
| Incorporated | March 20, 2021 (private document); entered in the commercial registry March 24, 2021, matrícula 250359, Cámara de Comercio de Armenia y del Quindío | June 12, 2025 (public deed); entered in the public registry June 16, 2025, partida 15933680 | August 24, 2018, State of Delaware (file number 7029176) |
| Status on the tax record | Registration renewed for 2026, per the chamber of commerce certificate of October 26, 2026 | Active, as of the SUNAT record of June 26, 2025 | Compliant, per the US Internal Revenue Service March 12, 2026 |
| Last checked in the registry | October 26, 2026 | October 27, 2026 | October 27, 2026 |
| Address | Armenia, Quindío, Colombia (registered address). The team works from Bogotá. | Lima, Peru | Seattle, Washington, USA |
Insurance and licences
Ask us for the insurance certificate. Policy type and the date we last confirmed each one are listed here. Policy numbers are not published.
| Policy or licence | Colombia | Peru |
|---|---|---|
| Insurance cover | Civil liability for damage to third parties, insured by Seguros Generales Suramericana S.A. for tour operator activities. Limit COP 2,000,000,000. Clients are treated as third parties. Retroactive cover from January 31, 2022. | On request |
| Valid until | February 8, 2027 (policy period February 8, 2026 to February 8, 2027) | On request |
| Certificate | On request | On request |
The company insurance listed above is not travel insurance for guests. We strongly recommend that every guest carries their own travel insurance, which can help cover medical emergencies, trip interruptions, lost luggage and other unexpected events.
Memberships
WhereNext DMC is listed as a member of five organizations: 1DMC World, ACOTUR, ATTA, Women Travel Leaders and XO Private. Each listing is linked below with the date we last checked it. Some listings use the name WhereNext Travel, which is part of our legal company names.
| Organization | Listed as | Member since | Listing | Last checked |
|---|---|---|---|---|
| 1DMC World | WhereNext Travel, DMC in Colombia | 2023 | Open the 1DMC World listing | November 1, 2026 |
| ACOTUR, Colombian Association of Responsible Tourism | WHERENEXT TRAVEL SAS, RNT 204473 | 2022 | Open the ACOTUR listing | November 1, 2026 |
| Adventure Travel Trade Association (ATTA) | WhereNext Travel, Tour Operator | 2023 | Open the ATTA listing | November 1, 2026 |
| Women Travel Leaders | Member profile of Angelika Köhler, who leads our Colombia DMC | March 2023 | Open the Women Travel Leaders listing | November 1, 2026 |
| XO Private | WhereNext Travel | 2025 | Open the XO Private listing | November 1, 2026 |
Years operating and languages
| Years operating | Colombia: more than 5 years. Peru: more than 1 year. USA, WhereNext, Inc.: more than 8 years. |
|---|---|
| Colombia company start date | March 24, 2021, the date of its commercial registration |
| Peru company start date | July 2, 2025, the date of its tourism registration |
| USA company start date | August 24, 2018, the date WhereNext, Inc. was incorporated in Delaware |
| Languages | Native English, Spanish, and German support |
Payment and cancellation terms
Version January 1, 2026 · Effective January 1, 2026
| Net rates | We quote net rates to our partners. |
|---|---|
| Currency | Rates are quoted in US dollars. |
Colombia: WhereNext Travel S.A.S.
| Quote validity | Quotes are valid for 15 days from the date of issue. After that, rates and availability are reconfirmed. Rates are guaranteed within that period once passport copies are received. |
|---|---|
| Quote status | A quote is not a reservation. Nothing is held unless your travel advisor has confirmed it. |
| Availability and prepayment | All services are subject to availability. Some hotels and services need prepayment to confirm. |
| Payment | A 20% prepayment confirms the trip. Additional prepayments may be needed to guarantee special accommodations or services, for example in high season, and we set these for each trip. The balance is due 45 days before arrival. Flights are paid in full before the ticket is issued. Because of currency devaluation, the final payment may be adjusted. |
| Cancellation fees | The share of the payment that is non-refundable depends on how many days before the trip start date you cancel: more than 32 days, 20%; 31 to 22 days, 50%; 21 to 11 days, 70%; 10 to 0 days, 100%. |
| Force majeure | If a trip is cancelled for force majeure (including strict closures, natural disasters, border closures, covid-19 related problems, and government restrictions or warnings), we keep 15% as an administration fee. Costs already incurred are also not refunded, depending on the conditions of local providers and hotels. |
| Flights and special services | Flight tickets are 100% non-refundable once issued. Cancelling flights, hotels or other special services booked and paid through us follows the cancellation policy of the hotel, airline or other company used. |
| Our role and liability | We act as an intermediary between clients and the providers of transport, accommodation, food and other services, and we deliver the confirmed services. We are the supplier for our Original experiences and for some of our curated experiences. For services supplied by others, we are not responsible for a provider failing to meet its obligations. We are not responsible for events beyond our control, such as strikes, weather, delays, earthquakes, epidemics or quarantines. Claims for a failed service supplied by others go to the provider that delivered it, and we support as the intermediary. |
| Changes to the itinerary | If safety or the smooth running of the trip requires it, we may change the itinerary or a hotel. A hotel is replaced by one of equal or better category. |
| Protection of minors | We comply with Colombian Law 679, which requires us to prevent, block and report the exploitation and sexual tourism of minors. |
Peru: WhereNext Travel Peru S.A.C.
| Who the terms cover | These terms apply to all services booked with WhereNext Travel Peru S.A.C., by agencies and tour operators or by individual travelers. All bookings are prepaid. We do not offer credit or post-travel payment. |
|---|---|
| Quotes and rates | A quote is not a reservation. Space is secured only when the deposit is received. Rates may change until then because of supplier prices, exchange rates, taxes or government fees. Domestic flights are quoted separately from the land services. |
| Deposit and balance | Up to 9 travelers: a 20% deposit confirms the booking, and the balance is due 30 days before arrival. Groups and incentives of 10 or more: a 30% deposit, and the balance is due 60 days before arrival. Bookings made less than 30 days before arrival, and group bookings made 30 to 60 days before arrival, are paid in full at confirmation. A booking is confirmed when we have received the deposit and sent written confirmation. |
| Paid at confirmation | Machu Picchu entrance tickets, Inca Trail permits and domestic flights are paid at confirmation or ticketing. Once issued they are non-refundable and non-transferable. Tickets and permits are issued in the traveler's name and passport number and cannot be changed. If these cost more than the deposit, the difference is due at confirmation. |
| Suppliers with their own policies | Luxury hotels and lodges, luxury trains, river cruises and many suppliers on special dates such as Christmas and New Year apply their own payment, cancellation and change policies. These can be stricter than ours. We state them in each quotation, and they prevail. |
| Payment methods | International bank transfer, with all bank charges paid by the client so that we receive the full invoiced amount. Or credit card through WeTravel, which adds a 4% to 5% processing fee charged by the platform. We do not publish bank details on this page. |
| Late payment | If a payment is not received by its due date, we may release all or part of the booking without notice. A release for non-payment is treated as a cancellation by the client, and the cancellation fees apply. |
| Cancellation fees, up to 9 travelers | Cancellations are made in writing by email. The fee is a share of the total program value, based on the date we receive the notice. 61 days or more before arrival: no fee beyond non-refundable costs already paid. 60 to 31 days: the deposit (20%). 30 to 15 days: 50%. 14 to 8 days: 75%. 7 days or less, or a no-show: 100%. |
| Cancellation fees, groups of 10 or more | 121 days or more before arrival: no fee beyond non-refundable costs already paid. 120 to 90 days: the deposit (30%). 89 to 60 days: 50%. 59 to 30 days: 75%. 29 days or less, or a no-show: 100%. In all cases the client pays the higher of this scale or the penalties charged by suppliers. For example, train tickets carry a 100% penalty within 24 hours of departure. |
| Changes to a booking | We charge no fee for name changes, but supplier fees apply where they exist. A date change counts as a cancellation and a new booking. Reducing the number of travelers is a partial cancellation, and the per-person rate of the remaining travelers may change. Every change depends on availability and needs our written confirmation. |
| No cash refunds | We do not issue cash refunds. Any amount paid above the cancellation fee is kept as a credit balance for 12 months from the cancellation date, to use on any service operated by WhereNext Travel Peru. Agencies can apply it to any of their bookings, and individual travelers can transfer it to another traveler with written notice. Unused services are not refundable. Supplier credit notes follow each supplier's own validity, which may be shorter. |
| Force majeure | We are not liable for failures or delays caused by events beyond our reasonable control, such as natural disasters, extreme weather, landslides, strikes, road blockades, social unrest, epidemics, government decisions, site or route closures, and airline or train schedule changes. We offer alternatives of a similar standard where we can, and any price difference is charged or credited. Extra costs such as additional nights, meals and transfers are paid by the client. If a program is cancelled for these reasons, non-refundable supplier costs are kept and the rest becomes a credit balance. Some suppliers, such as Amazon cruise lines, give no refund or rescheduling even then. |
| Governing law | These terms are governed by the laws of Peru. Disputes are first settled in good faith between the parties, then by the courts of Lima. |
Taxes
| Colombia: VAT | Quoted rates exclude Colombian VAT (19%), because foreign tourists are generally exempt. To apply the exemption and guarantee the quoted rates, we need a copy of each passenger's passport. |
|---|---|
| Colombia: hotel tax | The exemption applies only to foreign travelers entering Colombia for tourism or leisure, and their passports must show tourism entry status. If a traveler enters under another status, the exemption may not apply, and WhereNext DMC is not responsible for the resulting lodging tax. |
| Peru: IGV | Hotels in Peru are exempt from the 18% local sales tax (IGV) for non-resident travelers staying in the country for no more than 60 consecutive days. To qualify, travelers must provide a copy of their passport before arrival, and must present their original passport and, where applicable, their Andean Migration Card (TAM) at check-in. Hotels do not accept photocopies. If these requirements are not met, the 18% IGV applies to hotel accommodation. If a non-resident traveler shares a room with a Peruvian or resident guest, the hotel may charge IGV on the full room. Personal hotel expenses such as minibar, spa treatments and laundry are not covered by the exemption. |
During travel
| Waiting time, Colombia | In Colombia, during the trip, up to 30 minutes of waiting time is included at no charge. After 30 minutes, extra charges may apply, depending on the service (ground transport, airport transfers, boats, guides). |
|---|---|
| Waiting time, Peru | Airport arrivals and transfers: our team monitors flight arrivals and coordinates airport assistance and transfers, allowing time for immigration and baggage collection. In the event of significant delays or unforeseen circumstances, additional waiting charges for guides, airport representatives or transportation services may apply. We communicate any charge whenever possible. |
How a quote is laid out is on Pricing and terms.
Supplier vetting
We hold the scouting data and records for every supplier in our own systems. We audit those records to confirm that each company is up to date and compliant.
| Electronic invoicing, all countries | We follow each country's government electronic invoicing rules for all suppliers and independent contractors. |
|---|---|
| Colombia | Suppliers required to invoice issue electronic invoices under the tax authority's system (DIAN). For independent contractors who are not required to invoice, we issue the DIAN support document for purchases from non-invoicers (Resolution 167 of 2021). |
| Peru | Suppliers issue electronic payment vouchers through SUNAT, the tax authority. These include the electronic invoice and, for independent professionals, the electronic fee receipt (recibo por honorarios electrónico). Any voucher can be checked on SUNAT's online validity lookup. |
Systems and data handling
We respect your client relationship and your channel. We keep your guests' information in WhereNext OS only for the planning and operation of their trip. We never add it to a WhereNext guest database or send promotional material, and on request we delete all of your guests' data from our systems.
Guest data is stored in a secure database hosted by Neon. Neon is audited to SOC 2 Type II and ISO/IEC 27001, and encrypts data in transit (TLS 1.2 or higher) and at rest (AES-256).
Safety and emergency protocol
Our teams provide emergency travel support and operational assistance for active travelers throughout Colombia and Peru, 24/7. Guests can connect with us directly through the white-label support WhatsApp line, and our team responds.
| Colombia: local operator emergency line | +57 333 239 0453, 24/7 for active travelers |
|---|---|
| Peru: local operator emergency line | +51 985 591 968, 24/7 for active travelers |
Photography and video rights
What you may use. Rights-managed license. Use is limited to active WhereNext DMC clients, for marketing, promotional or editorial purposes tied to WhereNext DMC-branded travel experiences or campaigns, and needs prior written authorization from WhereNext, Inc. You may use the photographs and video for as long as you are an active WhereNext DMC client. Photographs and video may not be shared with a competing inbound operator or DMC in the same country or region, and may not be modified, resold or sublicensed. For permissions, ask your WhereNext DMC Trip Designer.
References
“WhereNext DMC works professionally, quickly and reliably. If there are any uncertainties on site, Angelika and her team are always on hand to help customers immediately. I couldn’t wish for a better agency for Colombia.”
Franziska Martin
Atambo Tours, Germany“Response times at WhereNext DMC are very short, and from the classic to the absolutely creative program, everything is possible. The programs are completely tailored to the customer’s wishes. The customers on site are also very happy that WhereNext DMC is always there to help and support them.”
Britta Froehlich
Kolumbienline, Germany“We have been working with WhereNext DMC for over a year now, and are very pleased with the collaboration. They reply fast, have good prices and are always happy to help. We would definitely recommend WhereNext DMC as a trustworthy local DMC in Colombia.”
Anouk van der Haar
Vamonos Travels, Netherlands
These partners agreed to be named. For more on how advisors and operators work with us, see the Press page.
Request a proposal
Submit a proposal request and a member of our team will respond within 24 business hours.
Last updated November 11, 2026